Someone answers
Talk to people who already know the office, not a queue in another time zone.
Business IT Support
Business IT support that owns the problem.
The job is to get people working again and keep ownership of the issue. FSCS provides remote and onsite support for Durham Region businesses that are tired of chasing the last person who looked at it.
Support that stays with the issue
Remote first
Most software and account problems can be fixed without a drive. Faster for you, cheaper for the month.
Onsite when needed
Oshawa-based. We come in when the work is physical, the network is down, or a project needs hands on equipment.
Vendor coordination
Internet, Microsoft, copier, alarm. We stay on the call instead of handing you a list.
Hours that match owners
Coverage during business hours, with after-hours help when you are actually down.
Follow-through
The issue does not disappear into a ticket. Someone stays responsible until it is done.
Support is not a queue
A ticket system is a tool. It is not a substitute for ownership. FSCS is set up so the same team that watches the environment is the team that answers when something breaks.
FAQ
Common questions
Do you support home computers?
No. This site is for businesses only. Home PCs, virus cleanups and gaming machines are not offered here.
How fast do you come onsite?
We try the phone first. If the job needs hands, we drive within Durham Region. That visit is part of a managed plan, not a surprise trip charge.
Can you help if we are not on a monthly plan?
Project and break-fix work is available. Most offices are better served by a monthly plan so issues are caught before they stop the day.
Ready for IT to feel less complicated?
Tell FSCS what is changing, what is frustrating your team or what you want to improve.