Remote Support

Full Spectrum Computer Services’ Remote Monitoring & Management provides comprehensive preventative maintenance services remotely.  Our solution is comprised of a desktop/laptop or server agent within the FSCS technology platform with all the intelligence built-in to conduct day to day preventive maintenance services.

Empower your staff by giving them direct access to Remote + On-Site Support.

Our Flat-Rate IT support for business resolves the issue of having to wait for approval to increase IT support costs.

Remote Technical Support is the most favorable tool used by every IT technician around. It is the fastest and easiest way of accessing workstations of many different costumes located in different parts of the Durham Region.

With Remote Support + On-Site Support, we also generate detailed inventory reports and configurations.  We are able to track serial numbers, license expiration, warranties, vendor information, detailed service responses, and much more.

The platform comes with a built-in scripting engine and can also be used to deploy software applications remotely and automatically.

Real-time Remote IT Services

Remote support can be divided into remote server administration, remote desktop administration, and remote network support. The main tasks that we can do remotely are:

  • Configure your network device (printers, NAS drives, etc.);
  • Create new domain users and set up a workstation for that users
  • Create backups
  • Run diagnostic and maintenance
  • Remove viruses and annoying spam
  • Software and OS installations, updates, and patches
  • The configuration of many different servers (Exchange, SharePoint, Windows Server)
  • Server migrations
  • Configuring remote access and VPN
  • Solve issues of your workstation or server

Most of our Managed IT services can be done remotely. Since you don’t need to wait for on-site support, you’ll save time and money.

On-Site Support

Don’t like the idea of someone you can’t see working on your equipment?  No problem.  We can also have an IT support technician at your door so you can put a face to Full Spectrum Computer Services.  

Contact us for hourly rates or to discuss a flat-rate monthly support package customized to suit the needs of your business. 

We know business never stops and accommodates days, evenings, weekends, and even overnight upgrades and deployments.

Servers to workstations, printers to telephones, wireless and local networks you want the best IT support specialist to make sure they’re installed and working properly.  

In addition to our Remote Support + On-Site Support package, we also install, maintain, and repair all varieties of hardware, networks, and technology.

Oshawa Network Technician
it support

We also guarantee prompt on-site technical support to:

  • Add new workstations
  • Install servers and firewalls
  • Identify security vulnerabilities
  • Fix Internet connectivity issues
  • Resolve computer network problems
  • Troubleshoot email, password, and software issues

Interruptions affect your productivity and profitability. Our experienced and certified IT support technician will come to your location—outside normal business hours if preferred—to fix the problem and let you get back to work as quickly as possible.