Remote + On-Site Support

Remote + On-Site Support
Professional Support Center

End-users are human. Shouldn’t their IT support be too?
Your end-users’ time is best spent working for your organization, not managing IT issues. We make it simple by offering fast and reliable 24x7x365 Support for your users, as well as Proactive Desktop Remote Management and Maintenance for your workstations.
Now your end-users don’t need to worry about racking up bills whenever they need support.

The FSCS Desktop Platform

Remote monitoring, maintenance, reporting, and cost-effective support
FSCS’s Remote Monitoring & Management provides comprehensive preventative maintenance services remotely. This solution is comprised of: a desktop/laptop agent within the FSCS technology platform with all of the intelligence built-in to conduct day to day preventive maintenance services, a bundled managed Anti-Virus Package, and remote access.
Empower your staff by giving them direct access to FSCS’s Remote + On-Site Support. Our Flat-Rate resolves the issue of having to wait for approval to increase IT support costs.
With Remote + On-Site Support, we generate detailed inventory reports and configurations related to all the preventive maintenance activities conducted through the FSCS Network Operations Center (NOC). We track serial numbers, license expirations, warranties, vendor information, detailed service responses and much more. The platform comes with a built-in scripting engine and can also be used to deploy software applications remotely and automatically.

On-Site Support

Don’t like the idea of someone you can’t see working on your equipment?  No problem.  We can also have a technician at your door so you can put a face to Full Spectrum Computer Services.  Contact us for hourly rates or to discuss a flat-rate monthly support package customized to suit the needs of your business.  We know business never stops and accommodate days, evenings, weekends and even overnight upgrades and deployments.

Servers to workstations, printers to telephones, wireless and local networks you want the best technicians to make sure they’re installed and working properly.  Beyond our Remote + On-Site Support package we also install, maintain and repair all varieties of hardware, networks and technology.

  • Computer Service & Repair
  • Printer Installation & Desktop Install
  • Cloud Storage & Backup
  • Email Hosting & Exchange Administration
  • Virus Removal & Security
  • Windows Installation & Updates
  • ADSL, FTTN, Cable, Wireless Internet Setup & Repair
  • Wireless Network Setup & Repair
  • Data Management
  • Virtual Private Network (VPN) Solutions
  • Tutorials & Training Services